FAQ
Shipping & The Hold Box
Do you still offer Free Shipping?
Yes! We have integrated Free Shipping into our Loyalty Program. Instead of a spend limit per individual order, you now earn points on every purchase. These points can be redeemed for Free Shipping rewards whenever you choose to ship your box. This allows you to choose the shipping method that works best for your current manifest.
Why the change to Loyalty Points?
Transparency. Previously, calculating "how much have I spent toward free shipping?" across multiple hold orders was a manual process. Now, you can see your progress in real-time via your Loyalty Dashboard. Additionally, this allows us to reward our local customers who pickup in-person with discounts they can actually use.
Is there a limit to the Hold Box size?
To ensure safe transit, we limit "Ship My Holds" requests to a maximum of 4kg (approx. 100 comics). If your manifest exceeds this weight, we may require a secondary shipping charge to split the items into two secure boxes. If you are unsure how large your box has become, feel free to contact us.
Delivery & Pickup
Do you offer Same Day Delivery?
We offer same-day delivery via Always OT for a flat rate of $9.99. Qualifying orders must be placed by 9:00 AM EST (Mon–Fri) to be eligible for same-day service.
What is the Delivery Zone?
Our zone covers Hamilton to Oshawa, and Toronto to Newmarket. Enter your postal code at checkout and select "Local Delivery" to see if your area is currently covered.
Can I pick up my order in person?
Absolutely. Select Local Pickup at checkout and stop by the shop Wednesday–Sunday, 12:00 PM – 6:00 PM. We are located at 88 Cawthra Ave in Toronto.
Grading & Condition
What type of grading system do you use?
We use industry-standard nomenclature: Near Mint (NM), Very Fine (VF), Fine (FN), Very Good (VG), Good (GD), Fair (FA), and Poor (PO). While we strive for accuracy, grading is subjective; we provide high-resolution scans for all raw back issues so you can determine the grade for yourself.
Do you scan every book?
We scan all back issues. For New Releases, we use stock images. While we cannot guarantee a specific grade on new arrivals, we pull any copies with obvious defects and aim for a 9.0 (VF/NM) floor for all new release fulfillment.
Order Status & Returns
Why does my item show as "Refunded"?
Don't panic! This is a technicality of our Pre-order Fulfillment System. To speed up shipping, our system "splits" orders based on their actual arrival dates. To move an item to its own shipping manifest, it must technically "refund" from the original order. Your book is still secured. If a real refund is ever required, we will contact you directly.
What is your return policy?
We want you to be happy with your purchase. If an item is damaged on arrival, please photograph the packaging and the item and contact us immediately. Please note: Because "Hold" items are removed from inventory for extended periods, refunds on these items are subject to a 10% restocking fee. No refunds are given on pre-orders after the FOC (Final Order Cut-off). Do you buy or trade comics? Yes! We are always looking for collections or key issues. Contact us with pictures and pricing. We typically offer more in trade value than cash, which can be applied directly to your Hold Box or new arrivals.
