FAQ
KNOWLEDGE BASE
HOLD BOX • SHIPPING • GRADING • STATUS
Shipping & The Hold Box
Can I add new books to my Hold Box shipment?
Short Answer: No. To ensure your shipping rate is calculated correctly, your "Ship My Holds" request must be a standalone transaction with only the release item in your cart. The "Why": Our vault system uses a specialized shipping profile that calculates costs based on the specific weight and item count of your held books. If new shop items are added to the same cart, Shopify will "stack" different shipping rates together, resulting in much higher costs or errors at checkout. Complete your release first, then place a new order for fresh items. Do you still offer Free Shipping? Yes! We have integrated Free Shipping into our Loyalty Program. Instead of a spend limit per individual order, you earn points on every purchase. These points can be redeemed for Free Shipping rewards whenever you choose to ship your box. How long can I keep items in my Hold Box? While we don't strictly enforce a mandatory clearance date, we recommend shipping your holds out regularly. With our Real-Time Inventory Dashboard, you can see exactly when your manifest is full and ready to go. Most customers choose to ship once a month to consolidate their weekly pulls. How are my holds protected during shipping? We treat every shipment like it’s going into a private collection. For smaller releases, we use reinforced comic mailers that prevent corner dings. For larger hold releases, we utilize heavy-duty shipping boxes. Your books are bundled, bubble-wrapped, and securely buffered within the box to ensure zero movement during transit.
Delivery & Pickup
Do you offer Same Day Delivery?
We offer same-day delivery via Always OT for a flat rate of $9.99. Qualifying orders must be placed by 9:00 AM EST (Mon–Fri) to be eligible for same-day service.
Can I pick up my order in person?
Absolutely. Select Local Pickup at checkout and stop by the shop Wednesday–Sunday, 12:00 PM – 6:00 PM. We are located at 88 Cawthra Ave in Toronto.
Grading & Condition
What type of grading system do you use?
We use industry-standard nomenclature (NM, VF, FN, etc). While we strive for accuracy, grading is subjective; we provide high-resolution scans for all raw back issues so you can determine the grade for yourself.
Do you scan every book?
We scan all back issues. For New Releases, we use stock images. While we cannot guarantee a specific grade on new arrivals, we pull any copies with obvious defects and aim for a 8.0 (VF) floor for all new release fulfillment.
Order Status & Returns
What is FOC and why does it matter?
FOC (Final Order Cut-off) is the last day we can adjust orders with publishers. Before FOC, you can adjust your pre-orders. After FOC, we are financially committed to those copies; therefore, we cannot cancel or swap pre-order items once this date has passed.
Legacy Orders: Why does an item show as "Refunded"?
Note: This applies primarily to legacy orders placed before our system upgrade. Moving an item from "Pending" to "Ready" status previously required a technical "refund" to generate a new manifest. Your books are safe. If you see this on an older order, it simply means the item has landed in your vault.
What is your return policy?
If an item is damaged on arrival, please photograph the packaging and the item and contact us immediately. Please note: because Hold items are removed from inventory for extended periods, returns on these items are subject to a 10% restocking fee.
