Inventory Sync FAQ

Inventory Sync & Order Status Update (Monday–Wednesday Orders)

• What happened?

  Between Monday and Wednesday, a technical delay with our marketplace sync tool caused real-time inventory updates between our store and eBay to lag. As a result, a few high-demand items oversold before the system marked them out of stock.

• Has this issue been resolved?

  We are actively working directly with the integration app team to ensure inventory syncs 100% accurately and in real time moving forward. In the meantime, we are closely monitoring all incoming orders manually to prevent this from happening again.

• What does this mean for my order?

  We are currently auditing all orders placed during this window to ensure fair fulfillment:

  • If your item is in stock: Your order is processing and will ship as normal.

  • If your item was oversold: We will notify you directly and issue an immediate, full refund back to your original payment method.

• How quickly will I receive my refund?

  Refunds are processed immediately on our end and typically appear in your account within 3–5 business days, depending on your bank.

• Questions or concerns?

  Please reach out to us directly with your order number, and we will prioritize your request.